6. Set Rhapsody to "Allowed" in security software like anti-virus, firewalls & ad blockers.
7. Reauthorize your computer: 1. Sign in to the Rhapsody software 2. Click My Account 3. Click Deauthorize Computer 4. Click My Account 5. Click Authorize Computer
8. Clear the Rhapsody cache file 1. Close Rhapsody 2. Open "My Computer" 3. Open the C: drive (Local Disk (C)) 4. Open the Program Files folder 5. Open the Rhapsody folder 6. Delete the radfile.rcf file 7. Reopen Rhapsody
10. Resynchronize 1. Sign in to the Rhapsody software 2. Press and hold the CTRL and SHIFT keys and click Tools 3. Click Backup and Reset Application Data Directory 4. Click Yes when prompted to continue 5. Rhapsody should close automatically 6. Open Rhapsody
3. If the issue is with a specific song, delete it and re-download it 1. Find the song in My Library. Look for the Downloaded Subscription icon . Do not delete the track if it has a Purchased icon or you will have to re-purchase it. 2. Right-click the song you want to delete 3. Click Delete 4. Check "Also delete tracks from my hard drive". Click OK 5. Find the song again and re-download it
3. If you're using a router try bypassing it and plugging your computer directly in to your modem.
Missing tracks, playlists, or library corruption
1. Try the basics
2. Were the missing tracks originally imported from your hard drive? Use the file import wizard to re-add them to your library: 1. Click the File menu 2. Click Add Media to My Library
3. Were the missing tracks saved directly from Rhapsody? Re-sync with our servers: 1. Open "My Computer" 2. Open the C: drive (Local Disk (C)) 3. Open the Program Files folder 4. Open the Rhapsody folder 5. Right-click on dbclient and select Run As Administrator 6. When the success dialog appears, click OK 7. Open Rhapsody
4. Resynchronize Rhapsody 1. Sign in to the Rhapsody software 2. Hold the CTRL and SHIFT keys and click Tools 3. Click Backup and Reset Application Data Directory 4. Click Yes when prompted 5. Rhapsody will close automatically 6. Open Rhapsody
Solve this issue by signing-out, completely quitting the software and then reopening it, and signing back in. If that does not fix the issue, you may have potentially harmful malware on your computer. Disable the malware by following the steps below, or contact your computer manufacturer. 1. Click Start 2. Select Control Panel 3. Click Administrative Tools 4. Click Services 5. Scroll down, & right-click on "Adpeak Proxy" "Search Protect by Conduit Updater" "My Web Search" 6. Choose Properties. 7. Click the stop button 8. Select Disable or Manual in the Startup Type scroll bar 9. Restart the computer and re-open Rhapsody
Clean Reinstall. This solves 99% of PC software issues.
To completely remove all Rhapsody components: 1. Close Rhapsody 2. Open "My Computer" 3. Open the C: drive (Local Disk (C) 4. Open the Program Files folder 5. Open the Rhapsody folder 6. Right-click on Delete Helix Licenses 7. Click Properties 8. In the Target field, replace the "-hxstore" at the end of the text with "-clean_uninstall". Make sure to leave a space between the last quotation mark and "-clean_uninstall" 9. Click OK 10. Right-click on Delete Helix Licenses and select Run As Administrator 11. A black command prompt window opens 12. Type Yes and press Enter 13. Type Yes and press Enter again 14. Restart your computer when prompted 15. Download and install the latest version of Rhapsody