We're here to help

Contact Us

We’ve tried to make our Help Site as helpful as possible so that you can get your questions answered immediately. Please take a look at the self-serve topics and information below as they provide answers to our most common questions. If you can't find an immediate answer to your question, you can contact us using the buttons at the bottom of this page. We do not offer phone support, however our agents are ready to assist you via live chat, for your immediate needs, Monday - Friday from 8 AM to 5 PM PT or by email, for your less urgent inquiries, at anytime. Our state-of-the-art live chat system allows us to troubleshoot your technical issues and deliver information to you in the fastest, most effective way possible and can be used from your PC, Mac, or right from your mobile device.

Manage Your Account

Make changes, update info, remove devices & more

Something's Wrong

Known Issues
Billing Questions
Can't Sign In
Android help
Apple iOS help
Website help
Compatible Devices

Mobile App Guides

Android Phone
Windows Phone
How to Download Songs
Add or Remove Devices

PC & Web Guides

How to Download Songs
Add or Remove Devices

Cancel Rhapsody

Stop your subscription

Contact Us

Ask a question conveniently via online chat or email 


You can chat with a Napster Support Representative in real time!

Monday to Friday : 8:00am to 5:00pm PST

Click on the chat icon on the left or click HERE to chat with us.



Having problems connecting with a Napster Support representative?

Send us a message. Our representative will aim to email you back within 24 hours.

Click on the Email icon on the left or click HERE to send us an email. 

Was this article helpful?
2 out of 2 found this helpful
Powered by Zendesk