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Android Troubleshooting

The steps below solve most issues with the Rhapsody Android app. See our Android app feature guide here.

1.  Completely shut off your device and turn it back on

2.  Check for an app update

3.  Sign out and then back in:
     1. Tap the Rhapsody icon
     2. Tap Settings
     3. Tap Sign Out 

4.  Ensure there is free space by checking Android Settings > Storage.

5.  Switch between WiFi, cell, & airplane mode.

6. Reset Date & Time
     1. Tap Android Settings
     2. Tap Date & Time
     3. Uncheck Automatic Date & Time
     4. Set date & time manually
     5. Check Automatic Date & Time
     6. Open Rhapsody
     7. Tap the main menu
     8. Tap Settings
     9. Tap Sign Out
     10. Sign back in

7.  Clear the Rhapsody app data. Library and playlists are safe, but saved songs are removed.
       1.  Tap Android Settings
       2.  Tap Applications
       3.  Tap Manage Applications
       4.  Tap Rhapsody
       5.  Tap Clear Data
       6.  Re-download any saved songs

8.  Clear the Rhapsody app cache. Library and playlists are safe, but saved songs are removed.
      1.  Tap Android Settings
      2.  Tap Applications
      3.  Tap Manage Applications
      4.  Tap Rhapsody
      5.  Tap Clear Cache
      6.  Re-download any saved songs

9. Uninstalling and reinstalling the app fixes 99% of problems. Library and playlists are safe, but saved songs are removed.
        1.  Tap the phone's Menu button
        2.  Tap Settings
        3.  Tap Applications
        4.  Tap Manage Applications
        5.  Scroll to Rhapsody
        6.  Tap Uninstall

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